Shipping policy

We are committed to providing you with the best delivery service so that you receive your orders quickly and safely at the specified address.

Delivery Terms

• Delivery time: Orders are delivered within 2–7 business days after order confirmation.
• Delays: In exceptional cases (such as holidays, adverse weather conditions, or other unforeseen circumstances) delivery may be delayed. We will keep you informed of any such delays.

Shipping Costs

Delivery fees: Shipping costs are clearly displayed at checkout. They may vary depending on the weight, size of the product, and delivery address.

Promotions: We regularly offer free‑shipping promotions. These may apply depending on the order value or promotional periods.

Delivery Method

• Express courier: Delivery is carried out by an express‑courier service. Once your order is picked up by the courier, you will receive an SMS with delivery details and a tracking number to monitor the order status.

Order Tracking

• Tracking number: After your order ships, you will receive an email and/or SMS with the tracking number so you can follow the delivery progress in real time.

International Shipping Policy

• Availability: We ship to most EU countries. Delivery times may vary depending on location. Contact us for more details.

Failed Delivery

• Delivery attempts: If the courier cannot deliver your package after several attempts, the parcel may be returned to the sender. You will be contacted, or you can contact us for a solution.
• Incorrect address: If delivery cannot be completed due to an incorrect address provided by the customer, we will attempt to contact you to resolve the issue.

Contact for Questions
If you have any questions or concerns regarding the delivery of your order, please do not hesitate to contact us at info@rainawaywiper.com or via the contact form.